Managed IT
Managed IT, delivered by our team + Digital Employees
Our specialists handle strategy, migrations and network design, while Digital Employees triage tickets and keep systems checked around the clock.
The Problem
IT problems don’t wait for a good time
A slow help desk, a missed backup or an unpatched device can cost hours of productivity. Most businesses need more IT attention than they have time or staff for.
What we support
- Devices and help desk
- Cloud and migrations
- Networks
- Backup and recovery
- IT strategy
Our team + Digital Employees
What our specialists do
- Onsite and remote support
- Cloud migrations
- Network design
- IT strategy
What Digital Employees do
- First-line help desk triage
- Ticket summaries and routing
- Backup and update checks
- Asset and licence tracking
- Monthly IT reports
What's Included
Managed IT services
24/7 help desk
Support and triage whenever an issue comes up.
Cloud & migration
Expert setup and migration to the cloud services you need.
Backup & disaster recovery
Automated backups and a plan to recover quickly.
Network management
Design and management of the network your business relies on.
IT consulting
Technology roadmaps and advice for where you’re headed.
Maintenance
Ongoing updates and upkeep to keep systems running.
Our Approach
Onboard, stabilise, automate, improve
Onboard
Get to know your systems, devices and priorities.
Stabilise
Fix the issues causing the most day-to-day disruption.
Automate
Put monitoring and checks in place so less falls through the cracks.
Improve
Keep refining IT to match how your business grows.
Frequently asked questions
Do you provide help desk support outside business hours?
Digital Employees triage and log tickets around the clock, and our specialists follow up on anything that needs a person.
Can you help us move to the cloud?
Yes. Our specialists plan and run cloud migrations, and Digital Employees keep an eye on ongoing backup and update status.
Do you manage our network as well as our devices?
Yes. Our team handles network design and management alongside device and help desk support.
How do we know what’s being tracked?
You get monthly IT reporting from your Digital Employees, with our specialists available to walk through anything raised.
IT that just works
Talk to our team about managed IT built around your business, or start exploring the platform yourself.