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Digital Employees for ecommerce
Keep listings, customer replies and follow-ups moving, even when orders are coming in around the clock.
Where ecommerce teams lose time
Writing and updating product listings
Answering the same customer questions
Chasing shipping and order updates
Requesting reviews after delivery
Following up on abandoned or repeat orders
Keeping marketing content flowing
Recommended Digital Employees
Product Content Employee
Drafts and updates product listings and descriptions.
Customer Service Employee
Handles common customer questions and requests.
Marketing Employee
Supports campaigns, social content and promotions.
Order Follow-up Employee
Keeps shipping updates, reviews and re-orders on track.
Example workflow
Order placed
A customer completes a purchase.
Confirmation
The order is confirmed with the customer.
Shipping update
The customer is kept informed as the order moves.
Review request
A review is requested after delivery.
Re-order reminder
A timely reminder is sent for repeat purchases.
Frequently asked questions
Can it manage listings across multiple products?
Yes. A Product Content Employee can be set up to work across your product range, with your team reviewing before anything goes live.
Will it reply to customers automatically?
You decide. Replies can be sent directly for routine questions, or held for your team to approve first.
Does this replace our customer service team?
No. Digital Employees handle the repetitive volume so your team can focus on the enquiries that need a person.
Build your ecommerce workforce
Start with one role, like product content or order follow-up, and grow from there.